Consumers

The Department of Business Oversight provides strong support to consumers through outreach and consumer services programs.

Consumer Education and Outreach

The Department of Business Oversight provides information and resources on a variety of financial topics.  The goal of the Department’s outreach efforts is to provide consumers like you, with tools essential to make smart financial decisions, as well as practical information to operate safely in the financial marketplace.  Our educational publications and other materials are designed to educate you about various financial products and services, as well as alert you to current and emerging financial scams. We encourage you to visit this section to explore the Department’s financial education materials that are designed to help you protect and stretch your hard-earned dollars. 

You will also be able to find local consumer education events where you can directly speak with a representative of the Department.

Consumer Services Office

For information about the Department’s licensees, please contact our Consumer Services Office Toll-Free 1-866-275-2677 (English) or 916-327-7585. The Consumer Services Office can answer consumers' questions and assist in resolving disputes with our licensees. In the event that your complaint is against an entity that the Department does not license, we can provide you assistance in directing your complaint to the appropriate regulatory agency that supervises the financial services industry.

For more information about the Consumer Services Office, please visit our page here.


For Questions and Complaints:

For more information about who the Department regulates, please visit our Licensees page”.

Consumer Resources

Info

Consumer Call Center

Consumer Corner

California Department of Business Oversight Provides Update Regarding Crowdfunding Activities. (Crowdfunding Update)

The Department has released an update regarding the status of the law relating to “crowdfunding.” The new federal Jumpstart Our Business Startups (JOBS) Act exempts some small businesses and entrepreneurs from securities regulations in order to tap into the “crowd” in search of investments to finance their business ventures, but the practice is still regulated under existing law until the SEC issues final rules under the new law. The update explains some of the distinctions in use of the term “crowdfunding” for investment activities; the term “crowdfunding” is often used imprecisely and may or may not indicate a violation of the law.

 

More Consumer Corner.


For questions and complaints about other types of financial institutions, please contact the appropriate regulatory agency. See Who Regulates a Financial Institution.