Student Loan Servicing Program

Starting July 1, 2018, the Department of Business Oversight (DBO) will license and regulate Student Loan Servicers engaged in business in California. As part of this new program, the DBO will field complaints from borrowers and enforce violations of the underlying law, the Student Loan Servicing Act. The Legislature approved the program in Assembly Bill 2251, which was signed into law by Governor Edmund G. Brown Jr. in 2016. The statute established state standards to ensure consistent, fair, and quality servicing for the more than 4 million Californians who have student loans. The Student Loan Servicing Act is in the California Financial Code, Division 12.5, commencing with section 28100.

The Student Loan Servicing (SLS) Act Requirements

Application Process

Information on SLS licensing requirements is also available on NMLS, which allows companies to conveniently manage their Student Loan Servicer License(s) through a secure website. Please visit NMLS for additional information. View state Student Loan Servicer licensing requirements specific to the California Department of Business Oversight.

Frequently Asked Questions