Self-Service DOCQNET Portal - Frequently Asked Questions

  1. What is the Online Self-Service Portal?
  2. How do I register for multiple clients?
  3. I work for a law firm representing many clients wishing to file.  Do I need separate accounts for each client?
  4. Why do I have to register each Client? Is there a way I can reduce this amount of work?
  5. When will my account be approved?
  6. It’s been more than five (5) days. Why haven’t I received a confirmation email yet?
  7. Where is my filing? Why can’t I see it or print it?
  8. I cannot log into my account and/or I forgot my password.  How can I access my account?
  9. I tried resetting my password, but the portal is saying my username is ‘Invalid’. What do I do?
  10. Can I use the same username and password for each new organization (Client, Issuer)?
  11. I made a mistake in my ‘Registration.’ How can I change or update it?
  12. I made a mistake in my ‘Filing.’ How can I change, update or delete it?
  13. How can I create/register a new account when it takes me to a page that says ‘Register to access filings and applications’?
  14. When I select ‘Next’ it won’t access the next page. I’m stuck!
  15. What software platform do I need to access your web portal and create a filing?
  16. How do I know if I need to submit a ‘Consent to Service of Process’? Does it need to be notarized?
  17. Why can’t I get past Step 4? I selected a type of Security, why can’t I move to step 5?
  18. Is there a specific time limitation to register for an account for the self-service portal or to submit a filing?
  19. How can I delete a notice from my account page?
  20. When will the country code, city code and postal code be added for international clients?
  21. What do I do if I’m having problems paying for a filing? My valid credit card is not being accepted.
  22. Will the payment e-mail confirmation name the client filed on behalf of the law firm?
  23. How do I request a refund for an Online Filing?
  24. When I register for the portal it is asking for information like the file number, package number, and questions regarding if I am registering to file a securities/franchise filing. What is the purpose of these questions?


  1. Q: What is the Online Self-Service Portal?

    A: On June 18, 2014, the Department of Business Oversight implemented a new online self-service portal that allows you to register and submit all your securities and franchise filings in one central location at https://docqnet.dbo.ca.gov/.  To use the portal, you will need to register for an account and receive an email confirmation to begin filing. Once you register, your account will be approved within five (5) business days.  If you register on behalf of a client, you may file unlimited times for that client. If you have questions, please call us at (866) 275-2677.

  2. Q: How do I register for multiple clients?

    A: When you register (sign up) on the portal, you’ll be given the option to select from one of two registration links:

    1) To register as a financial services licensee, securities issuer, franchisor filing on your own behalf, or a firm submitting franchise registration applications or securities permit applications, you will go through the same registration process that exists currently, where both contact information and information about the issuer/licensee are required for registration.

    2) To register a law firm seeking to file franchise and securities notices for multiple issuers, you will be asked to provide only your law firm’s information and desired username.  You will provide issuer information with each individual filing.

    Instructions for the registration process can be found in the Overview of the DBO Self Service Portal Registration Process (PDF) document.

  3. Q: I work for a law firm representing many clients wishing to file.  Do I need separate accounts for each client?

    A: No. If a Self-Service portal manager would like to file multiple notices for several Organizations, they should select Option A when registering for an account on the portal. This allows for multiple filings for multiple organizations.

  4. Q: Why do I have to register each Client?  Is there a way I can reduce this amount of work?

    A: We are currently developing a revised format to allow central registration by each issuer representative.  This feature is expected to be implemented towards the end of October / beginning of November.

  5. Q: When will my account be approved?

    A: Your account should be approved within five (5) business days; although, in most cases it is approved within two (2) days.  A confirmation email will be sent to the address you provided after your access to the self-service portal is established.

  6. Q: It’s been more than five (5) days.  Why haven’t I received a confirmation email yet?

    A: The confirmation email is a 'No-Reply' email and commonly gets placed into a spam folder - please check the spam folder for your email.  If no email is found, try accessing your account with the username and password you provided upon registration.  In most cases, the accounts are already approved.  If you still cannot log in, please call (866) 275-2677 or send an email to ask.dbo@dbo.ca.gov and we will verify your account status.

  7. Q: Where is my filing? Why can’t I see it or print it?

    A: We have received feedback on this feature and currently anticipate that your filing(s) should be available to view and print by mid-September.  We apologize for the delay and ask for your patience while this is developed.  Once enabled, you will be able to find your filing(s) by using the ‘Document Search’ function on our web portal.

  8. Q: I cannot log into my account and/or I forgot my password.  How can I access my account?

    A: On the log in screen select the option ‘Forgot your password’, and it will then ask for your username.  The self-service portal will send you an email with a new password to use.  You may change this if you wish on your account page. 

  9. Q: I tried resetting my password, but the portal is saying my username is ‘Invalid’.  What do I do?

    A: If you unsuccessfully attempt to log in more than five (5) times, your account will be locked. Please send an email to ask.dbo@dbo.ca.gov to have our support team unlock it and to confirm your username.

  10. Q: Can I use the same username and password for each new organization (Client, Issuer)?

    A: You must select a different username for each new client but may keep the same password for all client accounts.  We recommend you use the name of the client you are filing for as your username.

  11. Q: I made a mistake in my ‘Registration.’ How can I change or update it?

    A: Please send an email to ask.dbo@dbo.ca.gov from the email address associated with your self-service portal account, and a member of our support team will make the necessary adjustment for you.

  12. Q: I made a mistake in my ‘Filing.’ How can I change, update or delete it?

    A: If you have not submitted your filing for payment yet, you will be able to make any changes needed.  If you have already made a payment, please send an email to ask.dbo@dbo.ca.gov from the email address associated with your self-service portal account, and a member of our support team will make the necessary adjustment for you.

  13. Q:How can I create/register a new account when it takes me to a page that says ‘Register to access filings and applications’?

    A: You must ‘Sign Out’ first from your prior account before registering a new account.  Please select the portal home page icon and then select your name at the top right of the screen and select ‘Sign Out.’  At this point you will be able to register a new account.

  14. Q: When I select ‘Next’ it won’t access the next page. I’m stuck!

    A: Some users have experienced compatibility issues with older versions of web browsers, especially Internet Explorer.  We recommend using the latest version of Internet Explorer (version 11).  The latest versions of Google Chrome, Firefox, and Safari are also supported by the self-service portal.

  15. Q: What software platform do I need to access your web portal and create a filing?

    A: We recommend using the latest version of Internet Explorer (version 11).  The latest versions of Google Chrome, Firefox, and Safari are also supported by the self-service portal.

  16. Q: How do I know if I need to submit a ‘Consent to Service of Process’? Does it need to be notarized?

    A: If the company is organized in California and they are not a Corporation, LLC or LP, they must provide a notarized “Consent to Service of Process.” It is also required if a company is organized under the laws of any state other than California, or if it is organized in another country. If a company is filing a 25102(f) notice or Reg D notice electronically, the “Consent to Service of Process” does not have to be notarized since the language is part of the electronic filing."

  17. Q: Why can’t I get past Step 4? I selected a type of Security, why can’t I move to step 5?

    A:You must add the type of Security and save it using the ‘Save Securities Information’ button before proceeding to Step 5.

  18. Q: Is there a specific time limitation to register for an account for the self-service portal or to submit a filing?

    A: The self-service portal has a page timeout of 8 hours.

  19. Q: How can I delete a notice from my account page?

    A: Filings cannot be deleted once initiated whether payment is submitted or not.

  20. Q: When will the country code, city code and postal code be added for international clients?

    A: Support for international addresses is currently being analyzed for inclusion in a future update to the Self-Service portal.

  21. Q: What do I do if I’m having problems paying for a filing? My valid credit card is not being accepted.

    A: Please contact the pay site, First Data. The best way to contact First Data is by visiting https://firstdata.zendesk.com. You may also call the First Data Technical Support line available 24 hours a day, 7 days a week at 855-448-3493 or email them at GGe4.Support@firstdata.com.

  22. Q: Will the payment e-mail confirmation name the client filed on behalf of the law firm?

    A: No. The payment email confirmation will include the name of the Representative Company Name (i.e. law firm), along with a transaction ID.

  23. Q: How do I request a refund for an Online Filing?

    A: If you wish to request a refund on the fee paid for your securities/franchise notice filing, please direct your written request to the Department of Business Oversight Accounting Office at 1515 K Street, Suite 200, Sacramento, CA 95814. Please enclose a valid reason for your refund request and information on your transaction, including your credit card number, transaction confirmation number and your Notice-Id and/or App-Id.

  24. Q: When I register for the portal it is asking for information like the file number, package number, and questions regarding if I am registering to file a securities/franchise filing. What is the purpose of these questions?

    A: While they are not required, they do help us validate your registration request. The Department of Business Oversight’s online portal has many services now, with LOEN just being one of the many services offered. In order to expedite the registration validation process, we are asking you to provide any information that you know. For instance, if you answer “Yes” to the question regarding securities/franchise filing, it helps us know that you are registering for services offered by our Securities Regulations Division, as opposed to the Financial Services Division.