Consumer Alerts

  • DBO Offices in San Francisco to Consolidate March 16

    On Friday, March 16, the DBO office at 45 Fremont Street Suite 1700 San Francisco, CA 94105-2219 will be consolidated into the DBO office at One Sansome Street, Suite 600, San Francisco, CA 94104-4428. Please make a note of it.
    Telephone numbers for affected DBO staff will remain unchanged.

  • National Consumer Protection Week (NCPW)

    Here at the DBO, we are committed to helping Californians understand their consumer rights and make well-informed financial decisions. The DBO will join other government agencies and organizations to promote consumer education through consumer events and free resources during National Consumer Protection Week, March 4 – 10. Check out DBO’s interactive financial education module on our Consumer Education & Outreach webpage, along with other helpful resources. To learn more about NCPW, visit:

  • February 26 – March 3 is America Saves Week

    America Saves Week is a national event that encourages consumers to save more and take initiatives to improve their saving habits. This campaign seeks to motivate, encourage, and support households to save money, reduce debt, and build wealth. As California’s financial services regulator, the DBO is committed to providing consumers helpful information and resources on a variety of financial topics. For free resources, visit our Consumer Education and Outreach page.

  • Phony Nigerian Bank Website (01/09/2018)

    The DBO has been notified of a fraudulent banking website registered in Nigeria, with the address and company names BlueGate Industrial Bank USA N.A. and Blue Gate Industrial Bank. This entity is not licensed by the DBO or the U.S. Office of the Comptroller of the Currency. It is not authorized by the DBO to conduct business as a bank in California. Consumers should not confuse this entity with the State-chartered “Blue Gate Bank,” in Costa Mesa, CA, which is licensed by the DBO.

    The DBO urges consumers to exercise caution and do their homework before deciding to do business with banks or other financial service providers. To check whether a financial service provider is licensed in California, whether they have been subject to enforcement actions, or to file a complaint, consumers should go to the DBO website’s homepage at

  • Earned Income Tax Credit and Volunteer Income Tax Assistance

  • The California Earned Income Tax Credit (CalEITC) is now bigger and better! This cash-back credit is designed to put money in the pockets of low-income working families and individuals. Claiming this credit is easy. Eligible taxpayers just need to file a state tax return. The free Volunteer Income Tax Assistance (VITA) program assists low-income workers with filing federal tax returns. For more information, visit